Questions When will my order ship? TOP
Ship times depend on the item(s) ordered. All custom designed items including custom printed names and date or colors will take up to 1-2 weeks to ship.
We do our best to ship all other orders within 72 hours of order placement. In the case of a backorder, you will be contact within this time frame via email with the choice to either wait or cancel your order.
If you need to place a RUSH order, please contact us directly by phone at 810-625-4614 or email spoccfavors@yahoo.com to speak with a representative. What method of shipping do you use? TOP
We use whatever method is quickest for the price quoted. Most orders ship via USPS Priority Mail (2-3 days), FedEx or UPS. However, if you would like to upgrade your shipping please contact us at 810.625.4614 Monday-Fri 9-5 EST. Can I get a fabric sample? TOP
SAMPLES: Samples are available of fabrics, ribbons and favor boxes. Please contact us using the form in the contact section for fabric, ribbon color samples. You will need to included the color and fabric choice along with a mailing address.
Limit 3 samples per customer please. What is your return policy? TOP
We want you to be completely satisfied with your purchase. If for any reason you are not, please feel free to return your item to us at:
Special Occasion Design
PO BOX 752
Fenton, MI 48430
All returns must be made within 10 days of delivery. No returns will be accepted after this time.
Prior to sending your return, please contact us for a return form to include with your package.
Postage paid is not refundable.
* Garter Purchases from The Perfect Garter are non-refundable. All Sales are Final. Will the label color on my guestbook match my ribbon choice? TOP
Yes! All accent colors are also changed to coordinate with your ribbon color choices. If you would like to see examples of the colors, please see our "ribbon color" link on the home page. Do I have to pay sales tax? TOP
SALES TAX: 6% Michigan sales tax is added for items purchased within MI. You will see the tax added during checkout. Do you offer Wholesale or Drop Ship? TOP
Yes! Both Wholesale and Drop shipping are available! Please see the "wholesale" link to submit a request to join.
Wholesale Information: To qualify for a wholesale account you must meet the following:
- Spend $100 with Special Occasion Design (can be one or more orders totalling $100)
- Have a valid business (tax id # required)
- Sign up via our wholesale link
I am a designer, how can I sell my products on your site? TOP
Thank you for your interest. We are very careful on the artists we choose to sell on our site. Your products must be of the highest quality and be unique.
All interested may submit a request to become a Spoccdesign.com featured artist by emailing us at spoccfavors@yahoo.com . Please include a link to your items so we may review them. |
